Indicium AI - IT Support Engineer

• You have some practical exposure to IT support or technical problem-solving in a real environment, whether through work, study, or hands-on projects. You have a working understanding of Windows and/or macOS, common workplace software, and basic troubleshooting approaches. You are comfortable following documented processes and keeping track of work using a ticketing system or similar workflow. You can communicate clearly and professionally with users of varying technical ability, and you take ownership of issues through to resolution. You are organised, reliable, and able to manage multiple support requests in a structured environment. • Some exposure to Google Workspace, Microsoft 365, or Slack administration is beneficial. Familiarity with ticketing systems, endpoint management tools, or security software is a plus. Any awareness of cloud platforms such as AWS or Azure, version control platforms like GitHub, or development tools such as JetBrains products is advantageous, but not required. An interest in information security or working within standards such as ISO 27001 is welcomed. • Personal Attributes • Personal Attributes • You are patient, methodical, and approachable. You enjoy helping others and take pride in resolving issues properly rather than quickly cutting corners. You are curious about how systems work and motivated to build a long-term career in IT. You understand the importance of security, confidentiality, and good documentation.