assured - Senior IT Support Engineer

Remote - ET (Eastern)$140k - $170k+ Equity3mo ago

Remote Senior NA Asset Management Insurance Support Engineer Technical Support Engineer Rippling Google Workspace Zoom Notion Slack

Requirements

• 📅 5–8+ years of IT support / IT engineering experience, ideally in a fully remote, SaaS-heavy, compliance-driven environment. • 🌐 Proven experience supporting a fully remote workforce — you're skilled at diagnosing and resolving issues without physical access to devices, comfortable coordinating device logistics (shipping, returns, remote wipe), and effective at building rapport and trust with employees you may never meet in person. • 🖥️ Deep hands-on experience with modern IDP and MDM platforms. Direct Rippling experience strongly preferred (IDP, SCIM, MDM, Workflows). Okta experience is a strong plus. • 🔑 Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA across a diverse SaaS environment. • 💻 Advanced macOS administration; solid Windows and mobile troubleshooting; comfortable with shell scripting and light automation. • 🛠️ Proficiency with Google Workspace administration, Slack, and common SaaS admin consoles (Zoom, 1Password, Notion, etc.). • 🤖 AI-forward mindset. Experience with or genuine curiosity about Console.com http://Console.com (ARIA), Risotto, Unthread, or other AI ITSM / Slack-native help desk platforms. Comfort using AI tools (including Claude) as part of daily IT operations. • 🔐 Experience operating in an environment governed by SOC 2, HIPAA, ISO 27001, or similar frameworks — you understand access reviews, evidence collection, and change management. • ⚙️ An automation-first mindset — you'd rather build a workflow than repeat a task, and you actively look for what AI or scripting can absorb. • 🧩 Excellent problem-solving, written communication, and mentorship instincts. • 📊 Ability to work independently, prioritize a mixed queue, and drive projects to completion with minimal oversight. • 🧾 Familiarity with asset management (Snipe-IT or similar) and Slack-based ticket intake workflows. • This is a great opportunity to help build a modern, AI-native IT function at a fast-growing insurance technology company. If you're excited about pushing what "IT" can look like when AI is part of the team, we'd love to talk. 🚀

Responsibilities

• 👨‍💻 User Support & IT Operations – Serve as a senior escalation point for a fully remote, distributed workforce. Deliver high-quality, timely, empathetic support entirely over Slack, Zoom, and remote screen-share tools — no walk-up desk, no local hands. Own complex troubleshooting across macOS (primary), Windows, Linux, and mobile. • 🗣️ Onboarding & Offboarding – Own end-to-end user lifecycle: account provisioning, group membership, device shipment and enrollment, and clean offboarding. Continuously refine the process alongside People Ops and Security. • 🔐 Identity & Access Management – Administer our identity stack in Rippling (our core IDP and MDM) — SCIM connections, groups, workflows, SSO/MFA configurations across our SaaS environment. Okta experience is a strong plus and forward-looking as we evaluate our identity architecture. • 💻 Device & Endpoint Management – Own our Mac-first fleet through Rippling MDM: enrollment, configuration profiles, patching, compliance baselines, and remote troubleshooting. Maintain accurate asset inventory in Snipe-IT. • 🤖 AI-Powered IT Operations – Assured runs on an AI-forward IT stack. You'll operate and extend our automation layer via Console.com http://Console.com (ARIA) powering our Slack Request channels, and contribute directly to the overall automation of access provisioning, deprovisioning, and common IT workflows — pushing more of our routine work into agentic AI so the team can focus on higher-value initiatives. Experience with Risotto, Unthread, or similar AI ITSM platforms is a big plus. • 🛡️ Security & Compliance – Help enforce access controls and endpoint hardening in support of our SOC 2 Type II, HIPAA, and ISO 27001 programs. Help facilitate access reviews with the Security team, and support evidence gathering for audits and offboarding verification. • 📚 Documentation & Knowledge – Write and maintain runbooks, SOPs, and playbooks in Notion. Turn tribal knowledge into structured content that our AI tools can actually retrieve and act on. • 🚀 Roadmap & Improvement – Contribute meaningfully to the IT roadmap: tooling evaluations, integration work, and automations. Mentor teammates and help raise the bar as we scale from 200 → 300+ employees.

Benefits

• $140K – $170K • Offers Equity • Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • LinkedIn Profile • Website, Portfolio, Github... • Have you ever worked for a fast-growth startup before? • Have you supported MacOS in a professional environment? • Have you supported or administered the productivty tools within Google Workspace (Gmail, Drive, Meet, Admin Console) • Have you led or owned IT projects (e.g., device rollouts, MDM implementations, system migrations) • Have you served as an escalation point or senior IT resource on a support team? • Are you legally authorized to work in the United States without employer sponsorship now or in the future? • Do you currently reside in the US? • Are you located in or able to work consistent daily hours matching the Eastern Time Zone (EST/EDT)? • What are your preferred pronouns? • Choose not to answer • Voluntary Demographics Questions • At Assured, we are dedicated to creating an environment where everyone has what they need to thrive and identity is not a barrier to success. We encourage all people to apply to roles at Assured, and we are committed to a hiring process that promotes equity and inclusion without bias. • Your responses will be used (in aggregate only) to help us identify areas of improvement. Your answers will not be associated with your specific application, and will not in any way be used in the hiring decision. • I identify my gender as: • I prefer to self-describe • I choose not to answer • I identify my ethincity as: • Are you a veteran: • Submit Application