taptapsend - IT Support Engineer
Requirements
• Relevant Background: Proven experience in a standalone or primary IT support role within a modern office environment. • Regulated Environments: Proven experience in working in regulated environments: Frameworks (ISO 27001, SOC 2, PCI DSS), Regulators (CBUAE, DFSA, VARA, etc.) • Core Tech Stack: Hands-on experience with Jamf, Asset Management, Jira, Okta, and Google Workspace. • Fleet: Hands-on experience managing Apple hardware and software. • Network & Infrastructure Skills: Practical experience patching, maintaining, and troubleshooting local office networks, alongside managing ISP relationships. • AV Troubleshooting: Experience managing AV systems and conference room tech. • Local Procurement: Familiarity with local IT procurement in the UAE and navigating regional hardware vendors. • Supplier Liaison Skills: Strong communication and vendor management skills (prior experience dealing with UAE ISPs like Etisalat is a massive plus). • Autonomy & Reliability: Ability to work independently, manage your own time flexibly, and act as the approachable, reliable face of IT for the Dubai team. • Language Skills: Fluency in English is required; Arabic is a bonus. • Certifications: Certifications such as, CompTIA Network+, or Jamf Pro (100/200) are highly desirable.
Responsibilities
• IT Helpdesk & Ticketing: Manage day-to-day CorporateIT support using our Jira Service Management (JSM) ticketing system. • SaaS Access Management: Manage access to the organization’s SaaS • Device & Asset Management: Serve as an admin for our MDM (Jamf) and maintain a meticulous, up-to-date hardware inventory using our asset management tool (Bluetally). • Onboarding & Offboarding: Own the end-to-end technical lifecycle for Dubai employees. This includes procuring laptops, configuring hardware/software, provisioning accounts, and ensuring a seamless, automated experience. • AV & Collaboration Systems: Manage, troubleshoot, and maintain all Audio/Visual (AV) and video conferencing systems in the Dubai office to ensure flawless internal and external meetings. • Vendor & Supplier Relations: Engage with and maintain strong, productive relationships with local hardware and software suppliers. • Network & ISP Management: Fully manage, patch, and maintain our local office network. You will be responsible for hands-on network troubleshooting to quickly resolve any infrastructure issues, while also acting as the primary liaison with Etisalat for internet services—navigating outages and negotiating plan upgrades. • Documentation: Create and maintain clear internal IT documentation, runbooks, and self-service guides for employees.
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