Lendable - Senior IT Support Engineer
Requirements
• Minimum of 3+ years experience in IT Support/Service desk support • Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji. • Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk. • Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO) • Hands-on experience running Okta and our VPN / secure remote access as code. • A natural problem solver with a high level of attention to detail & excellent verbal and written communication • A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload • Willingness to visit our office locations in Kent and London as required • Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems. • Have some scripting knowledge and/or experience. (Bash or PowerShell) • Industry-specific background knowledge, particularly in sectors like finance. • Experienced in network management and troubleshooting • Experience / understanding security protocols and threat mitigation strategies to protect systems and data.
Responsibilities
• Be the first point of contact for our office staff with their IT issues • Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment. • Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards • Onboarding of new joiners across multiple geographic locations and support with their technical needs • Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals • Develop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services • Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP) • Provide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours.
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