Job&Talent - US - Senior IT Support Engineer
Requirements
• 5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations • Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding. • Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes. • Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills. • Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment. • Flexibility to work across U.S. time zones as needed to support business operations. • Okta and Google Workspace administration knowledge.
Responsibilities
• Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution. • Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE. • Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access. • Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management • Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.
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