Zone & Co - Support Engineer
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience). • 5+ years of experience in IT support, systems administration, or a similar role, ideally within a global or remote-first SaaS organization. • Strong troubleshooting experience across both Windows and macOS environments. • Windows • macOS • Hands-on expertise with Microsoft Intune, Jamf, Okta, and/or Microsoft Entra ID. • Microsoft Intune • Microsoft Entra ID • Experience administering enterprise productivity platforms such as Google Workspace and Microsoft 365. • Google Workspace • Microsoft 365 • Working knowledge of AWS and/or Azure, with experience supporting cloud-based infrastructure. • Azure • Experience writing automation scripts or improving IT processes through automation. • Excellent communication skills and a customer-first approach to technical support. • Strong organizational skills with the ability to manage multiple priorities across global time zones. • A proactive mindset, curiosity to learn new technologies, and a commitment to continuous improvement. • An understanding of security best practices, including least privilege, MFA, and compliance requirements such as GDPR. • AWS Cloud Practitioner certification • Microsoft Azure Administrator Associate certification • Microsoft 365 Endpoint Administrator Associate certification • Okta Certified Professional • Jamf Certified Associate • CompTIA A+ or Network+ • Experience with iPaaS platforms or AI-powered service desk tools
Responsibilities
• Provide L1 and L2 technical support to employees across Windows and macOS environments via ticketing systems, chat, and video calls. • Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams. • Deliver a seamless onboarding and offboarding experience, including device provisioning, access management, and equipment recovery. • Manage and secure corporate endpoints using Microsoft Intune and Jamf. • Microsoft Intune • Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack. • Entra ID • Google Workspace • Microsoft 365 • Slack • Support and help maintain cloud infrastructure across AWS and Azure environments. • Azure • Build automation scripts and self-service workflows to improve operational efficiency. • Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics. • Partner with Security and Compliance teams on vulnerability management, endpoint security, access governance, and audit readiness. • Monitor systems and infrastructure, troubleshoot recurring issues, and implement long-term improvements. • Create and maintain technical documentation and internal knowledge resources. • Evaluate new technologies and work with external vendors to support business needs.
Benefits
• At Zone, we provide the platform; you provide the grit. We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard. We’re looking for self-driven professionals eager to navigate the complexities of a unique SaaS environment and take full command of their professional evolution. • We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale. Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact. Explore our offerings at https://www.zoneandco.com/careers
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT