NDEAVOUR CONSULTING - D365 F&O L3 Functional Support Analyst (SCM)
Requirements
• Experience: 7+ years of hands-on experience implementing or supporting Microsoft Dynamics 365 Finance & Operations – Supply Chain Management. • Support Background: Proven track record operating in a production support or Level 3 managed services environment. • Support Background: • Environment Scale: Direct experience supporting multi-legal entity, multi-country deployments within high-volume transactional environments. • Environment Scale: • multi-legal entity, multi-country deployments • Technical Mastery: Deep understanding of end-to-end supply chain business processes, system parameters, setups, and Azure DevOps (or similar ALM tools). • Technical Mastery: • Azure DevOps • Certifications: You must hold the following Microsoft certifications: • Certifications: • Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) • Microsoft Certified: Microsoft Dynamics 365: Core Finance and Operations (MB-300) • Soft Skills: Exceptional analytical troubleshooting skills; a calm, methodical approach to high-pressure issues; and a collaborative, mentoring mindset. • Desirable (Nice-to-Have) • Prior experience in the Telecommunications or Satellite Communications industries. • Telecommunications • Satellite Communications • Background working in heavily regulated or compliance-driven environments. • Functional exposure to data integrations (DMF, dual-write, APIs) and the Microsoft Power Platform (Power Apps, Power Automate). • Microsoft Power Platform • ITIL Foundation Level certification. • ITIL Foundation Level
Responsibilities
• Level 3 Functional Support & Escalation: Act as the final functional authority for complex D365 F&O Supply Chain Management incidents, problems, and service requests. Perform deep root-cause analysis on critical business process interruptions and collaborate with technical teams to deploy permanent fixes. • Level 3 Functional Support & Escalation: • Knowledge Transfer & Mentorship: Provide expert guidance, technical coaching, and updated documentation to empower Level 1 and Level 2 support teams. • Knowledge Transfer & Mentorship: • Solution Ownership: Maintain deep functional mastery over core application areas, specifically Supply Chain Management with Manufacturing, Order Management, and Advanced Warehousing. • Solution Ownership: • Supply Chain Management with Manufacturing • Order Management • Advanced Warehousing • Best Practice Alignment: Ensure all supported solutions strictly align with standard D365 functionality, prioritizing system configuration over heavy customization. Review and validate functional designs for business-as-usual (BAU) enhancements and change requests. • Best Practice Alignment: • Change & Release Management: Assess the functional impact of proposed system changes. Support User Acceptance Testing (UAT), regression testing, and release planning to ensure seamless deployment readiness. • Change & Release Management: • Stakeholder Engagement: Act as a trusted advisor to business leaders. Translate complex technical and functional issues into clear, business-friendly insights, and actively participate in Change Advisory Boards (CAB) and service reviews. • Stakeholder Engagement:
Benefits
• Remote or Hybrid Work Options • Private Health Insurance, including dental care • Additional Holidays after your 1st and 5th year • Sponsored Training & Certifications • Employee Referral Bonuses • Multisport Card – fully covered • Fun Office Space with relaxation zones and free parking
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