hatch - AI Engineer - AI Agents (Remote-United States)

• Design, build, and own the systems that power our Voice AI and Text AI agents - handling voice calls, SMS, and email conversations end-to-end across every customer touchpoint. • Craft system-level prompts that shape agent behavior, reliability, and outcomes, with a deep understanding of how prompt structure translates into real-world performance. • Develop tool-calling integrations so agents can take reliable, real-world actions - booking appointments, looking up customer data and warm-transferring to humans - safely and predictably. • Build LLM-as-a-judge evaluations and AI observability — telemetry, traces, and quality dashboards — to measure agent performance, catch regressions, and continuously raise the bar on reliability. • Partner closely with product and design - bring a sharp product sense to every feature, balancing user needs, business goals, and technical trade-offs. • Apply industry-standard engineering practices: Thorough code review, automated testing, CI/CD, progressive delivery with feature flags and A/B experimentation, observability, and clear technical documentation. • Mentor and guide junior engineers, fostering a culture of learning and technical excellence. • What it Takes to Succeed: • Hands-on experience building with LLMs in production - prompt engineering, tool/function calling, evaluation frameworks, or agent orchestration. • Solid backend experience in one or more of Elixir, Go, Python, or a comparable server-side language, with the curiosity and adaptability to pick up new languages and frameworks as our stack evolves. • Comfort working across the stack, from data model and LLM/agent logic to APIs and (where needed) UI. • A track record of leading projects from spec to launch alongside multiple contributors. • Deep sense of ownership and bias for action — you take ambiguous problems from start to finish, work across team boundaries to unblock yourself, and stay accountable through delivery. • Clear communication skills and the ability to collaborate effectively with technical and non-technical stakeholders. • Eager to keep up with the ever-changing landscape of AI capabilities — actively exploring new models, tools, and techniques, and thoughtfully applying them to your work and to the product. • What You'll Get • We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488. • Note: Hatch does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Hatch is not responsible for any fees related to unsolicited resumes. • US Recruiting and Applicant Privacy Notice https://docs.google.com/document/d/e/2PACX-1vSiQ5ajIdwoMv07VjFKWB71xJJU-yzWOgQkZLRngmFFhquutnmdihX5_E9lY0Qq6m7VSTNQfeO_tMKK/pub • Notice to Washington Applicants - Washington State Fair Chance Act https://docs.google.com/document/d/e/2PACX-1vTGyXsWXm4zjJFrUhtqagO8G9c5QWvBd4BaE5_tfP5SC0AA0McQLFMgOQjzAWOXWw7vIbXvJRJzYSoG/pub?urp=gmail_link