Tines - Senior Engagement Manager, Professional Services

• Perform discovery (with account team or with customer) to understand customer current and future desired state, business challenges, objectives, timelines, constraints and business outcomes to map Tines implementation offerings appropriately. • Document inputs and outputs and all requirements, with caveats for scope definition (i.e. in scope, out of scope items) • Analyze customer requirements and translate them into well-defined project scope and deliverables. • Project Planning • Project Planning • Build detailed, custom-scoped services proposals: Create detailed SOWs / proposals that outline project scope, timelines, resources, and pricing. Provide clear recommendations on the services needed for successful implementations, including the amount of hours needed based on the number of teams onboarding and number and complexity of customer use cases • Manage scope and expectations: clearly define project boundaries, manage scope creep, and ensure alignment between customer expectations and project deliverables. • Identify any product gaps that require coordination with Product, Engineering and/or Support to get to deal close. • Assist with RFPs/RFIs to provide timely and predictable responses to incoming questions/requests from customers or account executives around Tines’ Service offerings • Coordinate with the Director, Professional Services regarding staffing and resourcing • Work with account and delivery team to proactively identify and mitigate delivery-related risks. • Sales Enablement • Sales Enablement • Deliver enablement to GTM teams on how to best work with and sell professional services. • Consult with Sales Enablement on how to better incorporate selling professional services in the sales enablement collateral and ongoing enablement plans. • Work with the Partner teams to develop relevant partner-delivered services strategies and to bring partners into deal cycles, where appropriate. • Continuous Improvement • Contribute to continuous improvement: Identify opportunities to improve discovery and scoping processes, templates, and tools. Incorporate feedback from PS delivery team (Professional Services Engineers & Project Managers) • Design and standardize scoping methodology • Help define future services and support offerings • Provide thought leadership into Product Management/Engineering around features or product enhancement that would be necessary to support unique or complex implementation use cases • 7+ years of experience: Proven track record in a combination of pre-sales, consulting, and/or customer success, project management or implementation roles within a professional services environment. • Knowledge of professional services selling processes and implementation/onboarding methodology. • Knowledge • Exceptional communication and interpersonal skills: Ability to effectively communicate with technical and non-technical audiences, build rapport, and foster strong relationships. • Exceptional communication and interpersonal skills: • Strong analytical and problem-solving skills: Ability to analyze complex information, identify key issues, and develop creative solutions. • Strong analytical and problem-solving skills: • Excellent presentation and facilitation skills: Confidently lead workshops, present proposals, and communicate complex information in a clear and concise manner. • Excellent presentation and facilitation skills: • Deep understanding of project management methodologies: Familiarity with Agile, Waterfall, and other project delivery frameworks. • Deep understanding of project management methodologies: • Curious: Absolutely unafraid to ask questions, dig in, and be resourceful • Curious: • At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you. • Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.