Implementation Manager
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Requirements
• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research) • Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful • Track, document, and organize site information for commercial and research implementations • Perform base level troubleshooting & support, including: • Ensuring all test scans process appropriately • Working with site to configure base protocols on scanners • Coach/prepare sites for successful go-lives • Coordinate training and follow-ups for customers • Manage customer relationship & provide amazing responsiveness/experience • Conduct regular reviews with customer to evaluate utilization/performance • Work with accounts to identify opportunities of upsell/growth/expansion • Communicate new product information/educational opportunities • Educational Background: A Bachelor’s Degree or equivalent professional experience is required. • Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential. • Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments. • Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT. • Project Lifecycle Management: Proven ability to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously. • Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems. • Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users. • Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs. • Workflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments. • Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration. • Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments. • Professional Certification: Holding a Project Management certification is considered a significant plus. • Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems. • Location: Candidates ideally be located in the Southeast region of the USA to provide optimal support to clients in Alabama, Kentucky, Mississippi, Tennessee, Georgia, North Carolina, South Carolina, Virginia, and West Virginia.
Responsibilities
• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research) • Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful • Track, document, and organize site information for commercial and research implementations • Perform base level troubleshooting & support, including: • Ensuring all test scans process appropriately • Working with site to configure base protocols on scanners • Coach/prepare sites for successful go-lives • Coordinate training and follow-ups for customers • Manage customer relationship & provide amazing responsiveness/experience • Conduct regular reviews with customer to evaluate utilization/performance • Work with accounts to identify opportunities of upsell/growth/expansion • Communicate new product information/educational opportunities
Benefits
• Direct Clinical Impact: Your work ensures doctors have the best tools to make rapid, life-saving decisions for patients. • Autonomy and Ownership: You will work independently to manage your own portfolio of commercial and research implementations. • Dynamic Environment: This is a fast-paced role where you will juggle multiple projects and communicate with both technical and non-technical stakeholders. • Growth Focus: You aren't just setting up software; you are a consultant helping accounts identify opportunities for expansion and improved performance.