Vercel - Senior Customer Support Engineer

• Solve interesting, technically complex cases for Vercel customers. • Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations. • Partner with Product, Solutions, and Customer Success to provide guidance internally and externally. • Develop and improve internal tools and scripts that increase team efficiency. • Specialize in a few product areas (CDN, AI enablement) and act as a domain owner within the team. • Improve existing documentation and create new runbooks, guides, and internal processes. • Assist Customer Success Managers with Enterprise requests and escalations. • Domains, DNS, and SSL/TLS lifecycle management • Caching strategy and cache-invalidation patterns • Performance tuning, logs/analytics, and WAF/DDoS understanding • SSO / SAML configuration and troubleshooting • Experience supporting observability products • Logging navigation and troubleshooting • Have frontend development experience (e.g., React/Next.js). • Enjoy technical writing for public docs or developer education. • Have experience automating workflows with agentic services.