CSC Generation - Site Reliability Engineer

Remote - Costa Rica1w ago

Requirements

• 3+ years of experience supporting containerized production services, preferably running Kubernetes • 3+ years of experience with Infrastructure as Code (Terraform, AWS CDK, Ansible, etc.) • 3+ years of cloud experience operating in Google Cloud Platform and/or AWS (multi-cloud stack; Azure/Entra exposure is a plus) • Comfortable diagnosing issues and shipping bug fixes directly to application code (not just infrastructure) to keep services reliable and stable • Comfortable performing deep dives across both infrastructure and application/software git repositories to trace issues end-to-end • Proficient with AI-assisted coding tools (e.g., Claude Code, GitHub Copilot) and MCP-based agents, used to accelerate investigation, code review, and automation • Strong knowledge of scripting and programming languages (Bash, Python, and TypeScript/Node.js) • Experience managing Linux (any major distribution) in production environments • Excellent understanding of internet application protocols (DHCP, DNS, HTTPS, SSH, etc.) • Understanding of how DevOps (CI/CD) and SRE practices (SLOs, SLIs) apply to daily work • Hands-on experience with observability tooling (Grafana, Prometheus, Loki, OpenSearch, or equivalents) and SLI/SLO instrumentation • Experience with GitOps and Kubernetes packaging (ArgoCD, Helm, Kustomize) • Proactively track emerging technology trends and developments, evaluating which ones are worth bringing into engineering practice • Bachelor's degree in computer science or similar, or equivalent experience • Advanced-level English communication skills, both verbal and written • Experience using AI coding assistants (Claude Code, Codex, GitHub Copilot) to build fixes, write automation, and ship application and infrastructure code improvements • Familiarity with PCI-scoped or other regulated environments • Previous experience working in ecommerce environments • Professional certifications: GCP, CKA, or AWS • Hiring Manager Interview - Conversation with the Site Reliability Manager focused on your SRE experience, approach to incident management, and team fit. • Technical/Case Discussion - A deeper dive into infrastructure, observability, and problem-solving scenarios relevant to the role. • Reference Checks - Conducted in parallel with the final stages where possible. • Offer - We move quickly for the right candidate. • Interview process is subject to change. Any updates will be communicated promptly and clearly.

Responsibilities

• Work on service resiliency, performance tuning, and system design across Backcountry's platform • Drive resolution of critical incidents and ensure fixes are methodically implemented through postmortems • Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents) to investigate, automate, and ship fixes across infrastructure and application repositories • Reduce toil by designing and implementing automation • Partner with other Site Reliability Engineers, developers, and architects to evaluate and implement best practices for current and future workloads • Monitor system health and capacity, taking proactive action to fix problems before they occur • Collaborate with engineering teams to build, deploy, and support features • Build and maintain observability (metrics, logs, traces, profiles) and SLI/SLO instrumentation for Backcountry services • Participate in FinOps initiatives across GCP and AWS, including capacity planning and committed-use discount strategy • Participate in the on-call support rotation within the SRE team

Benefits

• The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work. • Cross-Functional Impact: Your work directly affects platform reliability for every customer and every team that depends on Backcountry's systems. • Modern Tech Stack: Work across a multi-cloud environment (GCP and AWS) with modern observability tooling, AI-assisted engineering, and GitOps workflows. • End-to-End Ownership: Own projects from investigation through implementation — you will ship automation, improve resiliency, and see the results in production. • Competitive Benefits: We offer an attractive benefits package including primarily remote work, private medical and life insurance, additional paid time off, monthly allowances and reimbursements, employee discounts, and opportunities for professional growth.