k-ID - Enterprise Account Manager, Greater China
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Requirements
• You have 5 plus years of experience in account management, customer success, or post sale commercial roles in B2B SaaS. • You have a strong track record of managing strategic or enterprise accounts and owning renewals and customer growth. • You are comfortable operating in complex, multi stakeholder environments and building trust with both executive and working level counterparts. • You have strong commercial judgment and know how to balance customer partnership with revenue ownership. • You are organized, proactive, and able to manage multiple priorities across internal and external stakeholders. • You are fluent in English and Mandarin. • Experience supporting customers in Greater China, especially in gaming, digital platforms, trust and safety, or other regulated technology sectors. • Experience with upsell or expansion ownership inside existing enterprise accounts. • Ability to communicate technical concepts clearly to business stakeholders. • Experience working across cross border teams and navigating both local market expectations and global company processes. • Familiarity with privacy, compliance, or age assurance related issues.
Responsibilities
• Own a portfolio of strategic Greater China accounts across renewals, upsell, and overall commercial health. • Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs. • Develop strong relationships with stakeholders across product, legal, compliance, trust and safety, operations, and technical teams. • Partner closely with Integration Engineering and Legal to support onboarding, deployment, and adoption. • Maintain customer momentum from contract signature through launch and into expansion. • Lead renewal and upsell conversations, including commercial alignment, pricing discussions, and negotiation. • Identify opportunities to expand product usage across additional titles, business units, teams, and markets. • Monitor account health, surface risks early, and coordinate internal teams to resolve issues quickly. • Run regular business reviews and strategic check ins that keep customers aligned and moving forward. • Bring customer feedback and market insight back to Product, Engineering, Legal, and Go To Market teams. • Maintain strong CRM hygiene, account visibility, and forecast discipline in HubSpot.
Benefits
• A competitive startup salary aligned with experience and market benchmarks. • Employee Stock Ownership Plan so you participate directly in the long term upside of the company. • Health and Wellbeing • Comprehensive family health coverage, including medical, dental, and vision benefits • Provided Mental Health and Wellness support benefit • Professional Development • Hands on exposure with key clients in a scaling global tech company • Opportunities for continuous learning through real ownership rather than formal training alone. • Direct collaboration with the Founders and the tech leadership team • Culture and Ways of Working • A collaborative, inclusive and low politics work environment. • Flexible, trust based working culture shaped by a US startup operating model. • A mission driven company focused on improving online experiences for kids and teens globally. • Applicants Privacy Policy
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