Integrated Specialty Coverages, LLC - Customer Experience Specialist II
Requirements
• 2+ years experience in customer service, call center, or support (phone, email, and chat) • Proven ability to resolve complex inquiries independently and meet quality, productivity, and CSAT targets • Working knowledge of a ticket management system (Zendesk, Intercom, ServiceNow, etc.); comfortable navigating channels, templates, etc. • Commitment to dependability of attendance and adherence to work schedule • Remote workspace: dedicated, private room with a door; minimum internet speeds of 25 Mbps download / 10 Mbps upload with a hardwired (ethernet) connection strongly preferred • Ability to productively work independently from home • Strong adaptability, problem solving, and critical thinking skills • Excellent communication skills with the ability to empathize with customers and colleagues • High School Diploma or equivalent experience required • Bachelor’s degree preferred • P&C commercial insurance experience strongly preferred (CSR, Agent, MGA, or Carrier) • P&C insurance experience in Sales Support, Policy Services, or Billing • Demonstrated proficiency in Zendesk • Track record of consistently meeting QA and CSAT targets • Bilingual (Spanish) a plus • The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits. • ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
Benefits
• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows • Professional development opportunities • Owner Referral Program • Work from home reimbursement for remote/hybrid roles • Canary emergency financial assistance program • Comprehensive medical, dental, vision • Life/AD&D Insurance • Confidential, Employee Assistance Program • Health Savings Account, includes company contribution • Short-term disability • Voluntary benefits - supplemental accident, critical illness, hospital insurance • Employee discounts • 401(k) Plan with company match contribution • Addition Wealth Financial Wellness Program • Various Time Off Programs • 11 company paid holidays • Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242. • ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.
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