Mudflap - Customer Support Specialist
Requirements
• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Bilingual: Fluency in both English and Spanish • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Responsibilities
• We hold a high bar for customer support and we’re proud of it. • Here’s what success looks like in this role: • Strong Phone Presence (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine empathy. You’re able to seamlessly transition between languages depending on the customer’s needs, ensuring every trucker feels heard and supported • Strong Phone Presence (Bilingual English/Spanish): • Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way • Real-Time Problem Solving: • Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day • Comfortable with High Volume: • Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful • Customer-Obsessed: • Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding • Emotionally Intelligent: • Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap • Ambitious and Growth-Oriented: • Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat • Tech-Savvy:
Benefits
• Competitive pay and equity in a high-growth startup • Multiple health benefit options • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!) • The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. • We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed. • We’ve got you covered!
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