multiplymii - Business Development & Customer Success Specialist
Requirements
• Minimum 2–3 years in logistics, with experience at DHL, UPS, or FedEx. • Previous experience in outbound sales, business development, account management, or customer success. • Demonstrated customer service and administrative abilities. • Strong written and verbal communication skills. • Advanced proficiency in Excel; highly organized with proven attention to detail. • Experience using Slack for internal communication • Experience with CRM or sales engagement tools. • Knowledge of lead generation and prospect research. • Proficient with Microsoft Excel or Google Sheets for cost comparison and data tracking. • Experience supporting retail, fashion, or e-commerce customers.
Responsibilities
• Sales & Business Development (80%) • Conduct outbound prospecting to retail and fashion companies across the US market. • Reach out to prospective companies per day using a structured outreach process. • Execute multi-touch outreach campaigns through email and phone calls. • Schedule qualified sales meetings for senior leadership. • Maintain accurate records of outreach activities and meeting outcomes. • Follow established outreach sequences and sales processes. • Learn to build prospect lists using company-provided sales tools after the initial onboarding period. • Customer Service (20%) • Manage US customer service emails, including: • Responding to client inquiries about shipment status, delays, or customs issues. • Liaising efficiently with carriers (DHL, UPS, FedEx) and customers to provide timely updates or requested information. • Maintaining a 30-minute SLA for turnaround on customer requests (excluding premium clients, who are handled by a different team member). • Communicate clearly and empathetically while resolving issues and maintaining high levels of client satisfaction.
Benefits
• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs • APPLICATION PROCESS • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT