Cprime - ServiceNow Technical Architect – India

• Deep expertise in Now Platform architecture, data model design, ACL and security architecture, domain separation considerations, update strategy, and integration design. • Strong hands-on capability in JavaScript and ServiceNow server-side and client-side scripting, with working knowledge of HTML, CSS, REST, SOAP, and API-led integrations. • Experience designing and governing enterprise integrations with cloud platforms, identity providers, observability tools, middleware, and line-of-business applications. • Strong understanding of SaaS and PaaS architecture principles, multi-tenancy, automation, analytics, AI-adjacent platform capabilities, and enterprise architecture frameworks. • Experience across multiple ServiceNow product lines beyond core ITSM, preferably including at least two or more of ITOM, CSM, HRSD, ITAM, SPM, IRM/GRC, or App Engine. • Ability to balance out-of-box capability, configuration, and custom development while preserving upgradeability and long-term platform health. • Employee Center and CSM portal expertise - • In-depth knowledge of building and governing Employee Center experiences, including Unified Taxonomy, Curated Experiences, Dynamic Topic Pages, Mega Menu, My Active Items, Recommended for You, Popular Topics, Quick Links, and employee-centric search configuration. • In-depth knowledge of building and governing CSM portals using Service Portal and Configurable Portal widgets, including page creation, widget configuration, Portal Data List, case-centric navigation, knowledge exposure, request experiences, and portal-specific access models. • Ability to design when to use separate portals versus a unified experience, with clear understanding that Employee Center and Customer Service portals are separate portals with distinct URLs, access controls, and licensing implications. • Strong experience in widget strategy, including using base widgets as-is, cloning widgets for controlled enhancement, and developing custom widgets only where required by experience, governance, or business differentiation. • Expertise in building portal information architecture, including taxonomy-led multi-department navigation for Employee Center and siloed case-management journeys for CSM portals. • Working knowledge of portal search configuration, knowledge surfacing, user criteria, content targeting, and performance considerations for high-traffic self-service experiences. • Ability to define migration and coexistence strategies between legacy Service Portal implementations and Employee Center experiences, including widget reuse, cloning strategy, and content/taxonomy redesign. • 9+ years of ServiceNow implementation, development, or architecture experience, including ownership of complex technical solution design and delivery. • Proven experience acting as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs. • Demonstrated success in designing complex solutions, custom applications, integrations, and self-service portal experiences across multiple systems and stakeholder groups. • Hands-on experience with Employee Center and or CSM portal design, including portal information architecture, widgets, search, security, and content strategy. • Strong client-facing consulting experience, including workshops, stakeholder communication, architecture presentations, and technical governance. • Leadership & behavioral traits • Strong problem-solving ability with the judgment to simplify complex requirements into practical architecture decisions. • Excellent communication and presentation skills, including the ability to explain technical trade-offs to senior stakeholders. • Collaborative leadership style with the ability to mentor teams, influence design choices, and uphold engineering and portal standards across delivery streams. • High accountability, delivery discipline, and comfort operating in ambiguous enterprise transformation environments. • CERTIFICATIONS: • ServiceNow Certified Technical Architect (CTA). • ServiceNow Certified Master Architect (CMA). • Strongly desired • Certified System Administrator (CSA). • Certified Application Developer (CAD). • Two or more Certified Implementation Specialist (CIS) certifications aligned to major product lines such as CSM, HRSD, or ITSM. • Architecture Excellence accreditation, where relevant to current CTA pathway requirements. • What We Believe In • At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized. • Equal Employment Opportunity Statement