Encora - Salesforce Architect
Requirements
• Degree in Computer Science, Information Technology, Engineering, or related discipline • At least 3 years of experience in Salesforce development and administration • Salesforce certifications such as: • o Salesforce Certified Platform Developer I • o Salesforce Administrator • Strong hands-on experience in: • o Lightning Web Components (LWC) • o Salesforce Flows and automation tools • Strong understanding of Salesforce platform capabilities, particularly: • o Service Cloud • Experience working with: • o REST/SOAP APIs • o Salesforce integration patterns • o External system integrations • Good understanding of: • o Salesforce data modelling • o Security model (roles, profiles, permission sets, public group...) • o Validation rules and automation capabilities • Familiarity with Agile delivery methodologies and tools such as JIRA and Confluence • Experience with version control systems such as Git/GitLab • Familiarity with CI/CD pipelines and DevOps practices for Salesforce deployments • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively • Good communication and collaboration skills, with the ability to work effectively in cross- functional teams • Preferred / Good to Have: • Experience with Omnistudio or Salesforce Public Sector Solutions • Experience integrating with MuleSoft or middleware platforms • Exposure to enterprise case management systems or large-scale digital transformation projects • Experience with AI-related Salesforce capabilities such as Agentforce • Salesforce Certified Platform Developer II • Strong sense of ownership, teamwork, and continuous learning mindset • Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. • At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Responsibilities
• Design, develop, and customise Salesforce solutions using: • o Lightning Web Components (LWC) • o Custom Objects • o Validation Rules • o Omnistudio components (where applicable) • o Document Generation • Configure and implement Salesforce platform capabilities, primarily on Public Sector Solution, Service Cloud, with potential exposure to Experience Cloud and other platform features • Develop integrations between Salesforce and external systems using REST/SOAP APIs and MuleSoft integration services • Participate in sprint activities including backlog grooming, sprint planning, development, testing, and deployment • Develop solutions based on user stories, acceptance criteria, UX designs, and technical specifications documented in JIRA and Confluence • Collaborate with Solution Architects/Tech Lead and Business Analysts/Technical Product Manager to translate business requirements into technical implementations • Perform unit testing, support system integration testing, and resolve defects to ensure quality deliverables • Troubleshoot and resolve issues across Salesforce environments while ensuring platform stability and minimal downtime • Support deployment activities across development, SIT, UAT, staging, and production environments • Follow established development standards, GitLab version control practices, and CI/CD deployment processes • Create and maintain technical documentation, including technical designs, deployment procedures, and operational playbooks • Continuously improve application performance, maintainability, and user experience through adherence to Salesforce best practices
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