radiant - Senior/Principal Product Manager - Operations
Requirements
• Experience owning technical products, internal platforms, developer tooling, or infrastructure products end-to-end. • Experience working across data centre operations, hardware lifecycle and inventory, infrastructure support, field operations, or adjacent operational environments. • Strong technical fluency across: • APIs & integrations: REST, gRPC, webhooks, third-party APIs • Infrastructure: Kubernetes, cloud platforms, containers, infrastructure-as-code • Data & CMDB: relational modelling, inventory, ownership, dependency mapping • Automation: queues, schedulers, workflow engines, event-driven systems • Observability & security: logging, metrics, tracing, IAM, RBAC, audit logging • Familiarity with tools such as NetBox, ServiceNow, Terraform, Grafana, Jira, or similar. • Strong understanding of distributed systems concepts including retries, idempotency, eventual consistency, and failure handling. • Strong prioritisation, communication, and stakeholder management skills. • Comfortable working closely with engineers and making informed technical trade-offs without needing to be the primary implementer. • Comfortable operating in a fast-paced environment and taking ambiguous problems from discovery through to delivery. • Systems thinking: Understand how infrastructure, services, data, and operational workflows fit together. • Product thinking: Treat internal teams as customers and focus on measurable outcomes. • Technical fluency: Able to work credibly across APIs, integrations, infrastructure, data, and architecture. • Prioritisation: Balance operational pain, strategic value, technical complexity, and business impact. • Ownership: Drive ambiguous problems from discovery and definition through to adoption and iteration. • Set the standard: Every single day, you spot opportunities to constructively shake things up • Inspire the change: There’s no blueprint for the future. You’ll embrace challenges and change • You’re real and you’re true to yourself: We cherish and celebrate diversity so you’ll feel right at home whoever you are and whoever you’re talking to, you treat everyone the same.
Responsibilities
• Own the strategy, roadmap, and delivery of internal tooling, CMDB, service catalogues, operational workflows, and integrations. • Translate business and operational needs into clear product requirements, specs, user stories, data models, and priorities. • Partner with engineering to define solutions across APIs, integrations, automation, and platform tooling. • Work with SRE, infrastructure, security, support, and other internal users to identify pain points and improve automation and self-service. • Establish reliable sources of truth for infrastructure, services, customers, environments, ownership, and configuration. • Drive prioritisation, backlog management, technical design discussions, delivery, and adoption. • Define success metrics and ensure tooling is secure, observable, auditable, reliable, and well documented. • Evaluate build vs. buy decisions and third-party tooling where appropriate. • Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. • Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. • Gympass subscription to a variety of gyms and wellbeing apps • Participation in the company shares program • Enhanced parental pay & leave
Benefits
• What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. • Here are just some of the great things you can expect from us: • 25 days of annual leave • A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. • Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together.
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