Axon - Mission Engineer - Pasco County
Requirements
• Experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments (typically 8+ years; varied experience welcome) • Former law enforcement or military experience preferred, not required • Proven builder: you have shipped working automations, agents, workflows, integrations, or AI-enabled tools in customer environments — configuring products, writing integration logic, and delivering production-ready solutions. Using AI to assist is expected; owning the build is required • Comfort working across technical and operational domains: hardware, software, cloud, AI-enabled technologies, and integrated systems • Strong communication with both technical teams and senior stakeholders, including command staff in mission-critical environments • Full ownership mentality in ambiguous, fast-changing environments; ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services • Ability to obtain and maintain CJIS compliance and adhere to security standards • Preferred • Experience in public safety, law enforcement, corrections, or other mission-critical operational environments • Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems • Background in forward-deployed engineering, solutions architecture, or operational transformation at scale
Responsibilities
• This role is intentionally undefined in the day-to-day. Priorities shift with agency mission tempo, operational crises, and emerging opportunities. If you need a fixed playbook to succeed, this isn't the role for you. • Building is the job. You will use Axon's platform — AI Era, agents, workflows, integrations, and data tools — to design, build, and ship new capabilities on site. You own outcomes end to end across deployment, adoption, optimization, and ongoing success — as the accountable owner, not a coordinator of other teams' work. • Onsite Building & Platform Delivery • Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes • Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines — built and tested with real users and real data • Build with Axon products, not around them — configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment • Iterate in the field until adoption sticks, then document patterns for reuse across accounts • Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break • AI Build & Adoption • Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems — not generic experimentation • Drive hands-on adoption with the people who use what you build daily • Measure whether changes stick — usage, workflow impact, mission outcomes — and iterate when they don't • Operational Transformation & Leadership • Assess workflows onsite, identify friction and mission impact, and define what to build before you build it • Move from reactive support to proactive outcome design — arrive with hypotheses, validate with command staff and operators, then build to match • Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning • Define success metrics and capture baselines before major deployments so impact is proven, not assumed • Field Intelligence & Growth • Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions • Turn one-off builds into reusable playbooks and operational frameworks • Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy • Onsite Engagement & Outcomes • Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs • Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes • Support Sales → Post-Sales onboarding and handoff, establishing goals and accountability from day one
Benefits
• Competitive salary and 401(k) with employer match • Discretionary paid time off • Paid parental leave for all • Medical, dental, and vision plans • Fitness programs • Emotional and mental wellness support • Learning and development programs • Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. • Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. • Important Notes • Important Notes • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. • Some roles may also require legal eligibility to work in a firearms environment. • We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. • [email protected] • Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
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