Spark Advisors - Manager / Sr. Manager, Technical Operations
Requirements
• 5+ years in a technical operations, DevOps, infrastructure, or security leadership role, ideally with 2+ years managing people or leading cross-functional initiatives • Deep hands-on experience with AWS; IAM, networking, serverless, and container services • Direct experience with security compliance frameworks (SOC 2, HIPAA, ISO 27001) — you've been through an audit, not just read about one • Strong infrastructure-as-code and CI/CD chops • Experience operating in a regulated or high-stakes environment such as healthcare, fintech, insurance is a strong plus • A builder's mindset: comfortable with ambiguity, allergic to unnecessary process, and biased toward reversible, incremental decisions • Excellent judgment under pressure — you're often the person who is calm when something breaks in production • Clear communicator who can translate technical risk into business terms for non-technical stakeholders
Responsibilities
• AI-Enabled Operations • Drive org-wide AI enablement for technical operations: evaluate and roll out agentic tooling to support the broader organization • Set guardrails for safe AI adoption in a regulated environment — data handling, auditability, and model/tool vetting — so speed doesn't come at the cost of compliance • DevOps & Infrastructure • Own the reliability, scalability, and cost-efficiency of our AWS-native infrastructure (Lambda, Step Functions, Kinesis, Connect, Bedrock, and related services) • Drive CI/CD maturity, infrastructure-as-code practices (SAM/CloudFormation/Terraform), and environment consistency across dev/staging/prod • Own observability: logging, monitoring, alerting, and incident response processes; drive down MTTR • Manage on-call rotations and runbooks; be a calm, decisive presence during incidents • Information Security & Compliance • Own the security posture of a HIPAA- and CMS-regulated platform: policies, controls, risk assessments, and audit readiness • Lead SOC 2 / HIPAA compliance programs, vendor security reviews, and incident response • Partner with engineering on secure-by-default practices (secrets management, least-privilege IAM, PHI handling, encryption at rest/in transit) • Own security awareness training and access governance across the company • IT Operations • Manage corporate IT: employee onboarding/offboarding, endpoint management, SSO/identity (Okta or similar), device security, and helpdesk support • Own vendor and SaaS management, including procurement, licensing, and access reviews • Build scalable, self-serve IT processes appropriate for our headcount • Leadership & Cross-Functional Partnership • Build and lead a small, high-leverage team as the function grows — hire well, and know when not to hire, favoring automation and good tooling over headcount • Partner closely with the VP of Engineering, Data Engineering, and Product on shared infrastructure needs • Represent technical operations to the board, auditors, and enterprise customers/partners when needed • Set and report on operational KPIs; uptime, deployment frequency, MTTR, security findings closure rate
Benefits
• By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. • We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer: • Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 14 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • 2 week sabbatical at 5 years of employment • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi • Compliance • Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov. • Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S. • At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. • AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws. • AI Notice:
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