deliveroo - Head of International Consumer Research
Requirements
• Proven leadership capability: Significant experience hiring, managing, and developing senior researchers within high-performing teams. • Mastery of the research craft: Deep and wide expertise across qualitative and quantitative research methodologies, tools, and analyses. • Strategic cross-functional partnership: Proven ability to build trusted relationships with Design, Product, and Strategy leaders to influence long-term product roadmaps. • A leverage-first mindset: Demonstrated success building systems, frameworks, or tools that scale research impact across an entire business unit. • Comfort with ambiguity: Exceptional ability to navigate fast-moving, dynamic environments and bring structure to complex problem spaces. • Marketplace experience: Experience working within high-growth consumer tech or complex, three-sided marketplace environments. • AI tooling familiarity: Practical experience building or implementing LLM-powered tools, prompt workflows, or automated research pipelines.
Responsibilities
• You’ll be joining the global Research team, which sits within Studio—our design community that builds experiences for our audiences across the DoorDash, Deliveroo, and Wolt brands. Centred in our London office, your team will span the end-to-end consumer experience across 40+ international markets, balancing our core business with 0-to-1 new bets. • Lead and develop talent: Hire, mentor, and grow a high-performing team of senior researchers, fostering an environment where they can deliver their best work. • Drive product strategy: Partner closely with Design, Product Management, and Strategy leaders to turn ambiguous user problems into insights that move core product metrics. • Build AI-native research systems: Architect and scale the tooling your team runs on—including prompt libraries, evaluation pipelines, and automated workflows—to multiply team leverage. • Stay close to the craft: Actively lead and build complex, multi-method research projects alongside your team rather than just reviewing their work from a distance. • Operationalise knowledge: Write clear documentation, onboard cross-functional teams to new research systems, and iterate on processes based on real feedback.
Benefits
• At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • :wrench: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/[email protected]] • Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. • :seedling: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/[email protected]] • See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. • :brain: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/[email protected]] • Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. • :earth_americas: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/[email protected]] • A culture built for builders High standards, collaboration, flexible working and continuous learning. • :arrow_right: [https://a.slack-edge.com/production-standard-emoji-assets/16.0/apple-medium/[email protected]] • Want a deeper look at how we build? Check out our Tech Blog https://deliveroo.engineering. • Our Global Structure • Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. • Diversity, Equity and Inclusion • At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
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