Patch My PC - Manager, Customer Engineering
Requirements
• 10+ years of experience in technical roles (e.g., support, consulting, software development, or services) • 7+ years of experience managing or leading technical teams, with a proven record of developing talent and fostering team success • Experience leading process improvements from ideation to adoption to drive sustainable change aligned with our goals and values • Experience collaborating cross-functionally with engineering, product, sales, and customer success teams • Demonstrated ability to lead during change, manage escalations, and resolve conflicts with empathy and decisiveness • Strong knowledge of Microsoft platforms (Windows, Azure), business apps (Office 365, SharePoint), and/or configuration or remote management tools (e.g., SCCM, Intune, RMM) • Excellent interpersonal and communication skills with high emotional intelligence. • Experience with CRM tools, support ticketing systems, and business insights dashboards. • Strong project management, strategic planning, and organizational change management skills. • Experience leading a remote, geographically dispersed team across time zones. • $130,000 - $160,000 a year
Responsibilities
• Lead, coach and mentor a global team of Customer Engineers • Drive organizational change that supports scalable growth by improving standardization, reducing friction, and creating more consistent experiences for both team members and customers • Cultivate a team culture rooted in trust, accountability, humility, and proactive communication • Drive pre-sales technical enablement in partnership with Sales to support new business growth • Partner with leadership on strategic planning and contribute to cross-functional initiatives that align with long-term business goals • Conduct regular 1:1s and performance reviews with a focus on career growth and continuous learning • Stay hands-on with tools, systems, and technologies to provide real-time support and leadership • Act as the escalation point for complex or high-priority customer issues, balancing technical resolution with excellent service • Serve as the Voice of the Customer internally and drive initiatives to anticipate and address emerging customer needs • Stay informed on industry trends, Microsoft technologies, and customer environments to coach the team effectively • Guide the team in navigating complex technical problems related to Windows, Azure, Configuration Management, and software deployment environments
Benefits
• Competitive Salary: $130,000 - $160,000 based on experience and location. • 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. • Parental leave. • Paid-time off (PTO). • Volunteer leave. • Charitable donation matching. • Tuition reimbursement. • Gym membership reimbursement. • Internet stipend. • Learn more about our benefits here: https://patchmypc.com/careers#we-care.
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