Operations Analyst

• A successful Operations Analyst is a quick learner with a strong work ethic who takes initiative and is able to navigate ambiguity productively and patiently. They have an interest in changing lives through education and a desire to work on larger and/or different programs as we continue to scale. Correlation One is a company where creativity, initiative, collaboration, and communication are valued. • A day in the life • Assist with the preparing and launch of Correlation One training programs, including application management, instructional staff hiring, cross-functional team collaboration, and client communication. • Collaborate with the Product and Operations team to run our business operations, with a focus on our data science and data analytics training programs • Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner • Perform anecdotal & statistical analysis on our collected product data to uncover actionable insights across different distribution channels, geographies, and client segments • Complete ad hoc projects related to our data science and data analytics training programs • Collaborate with internal team to creativity assess and test new products, and build growth strategies • Manage the live class operations on Saturdays. Most of the synchronous instruction for our training programs occurs on Saturdays in a “live online” format (e.g., synchronous but delivered fully online). The person in this role would get a day off each week (e.g., Friday or Monday) to offset any Saturday they work. • Must possess JLPT N2 (N1 preferred) certification or equivalent professional experience. Must demonstrate mastery of Keigo (honorific Japanese) in both spoken and written forms, with the ability to lead complex negotiations and deliver presentations in professional Japanese • Minimum of 0-2 years full-time professional experience, ideally in an operations or analytics role • Minimum 4-year college degree or equivalent experience • Experience managing cross-functional, high-impact projects with multiple stakeholders • Exceptional written and verbal communication skills with large audiences and varying levels of English language proficiency • Strong work ethic and the ability to work well under pressure and with minimal supervision • Proactive approach, high attention to detail, and a quick learner • Strong customer service ethic, with experience supporting relationships with individuals and clients • Familiarity with Google Suite and MS Office Suite, especially Powerpoint and Excel • Familiarity with Slack and Zoom strongly preferred • This role is for candidates based in Europe, MENA or LatAm. • Working hours are approximately 4:00AM ET - 12:00PM ET. • How we support our people • Unlimited Time Off, with a minimum time off recommendation • 10 company-paid holidays • Official company-wide holiday for the last week of the calendar year • Access to free data skills training through our programs • A company culture that empowers individuals and embraces diversity through its core mission