Zuora - Customer Solutions Engineer – Payments
Requirements
• 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software. • Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company. • Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale. • Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers. • Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience. • Familiarity with REST APIs, webhooks, and modern integration patterns. • Outstanding presentation, communication, and customer-facing consulting skills. • Ability to translate complex technical concepts into clear business value for executive audiences. • Experience supporting global enterprise customers across multiple industries. • Knowledge of subscription business models and recurring billing. • Experience integrating payments with billing, ERP, CRM, or commerce platforms. • Familiarity with PCI DSS, PSD2/SCA, and global payment regulations. • Experience working with SaaS platforms and cloud-based enterprise applications. • You’ll play a key role in shaping how enterprise businesses modernize their payment infrastructure while working alongside industry-leading teams in monetization, billing, and finance. As payment strategies continue to evolve, you’ll help customers unlock new opportunities to improve revenue performance, expand globally, and deliver exceptional customer experiences.
Benefits
• Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide: • Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs • Medical, dental, and vision insurance • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy) • Learning & development stipend to support ongoing growth • Opportunities to volunteer and give back, including charitable donation matching where available • Mental wellbeing resources and support • Benefits may vary by location; details will be shared during the interview process • #ZEOLife at Zuora • ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We: • Collaborate deeply across teams and regions • Learn constantly and iterate often • Build an inclusive, high-performance culture where people feel inspired, connected, and valued • Our Commitment to an Inclusive Workplace • Think, be and do you.At Zuora, different perspectives, experiences, and contributions matter — everyone counts. • The OTE range for this role is $124,375 - $251,160. OTE includes base salary and target variable compensation. A candidate’s final OTE will be determined based on factors including qualifications, relevant experience, job-related knowledge, specific skills, location, internal equity, and budget. • $124,375 - $251,160 • $124,375 - $251,160 • The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here. • Base Pay Details • $99,500—$193,200 USD
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