Koalafi - Solutions Engineer

• Develop mastery of every integration we offer — the full set of features, every existing partner implementation, how each is configured, and what makes each one unique. • Build an end-to-end understanding of Koalafi's products beyond the integration layer: how an application moves from origination through approval, checkout, and funding, and how our internal systems interact along the way. • Own each new integration end to end; starting with Discovery and continuing through the build, QA and release of that new integration. • Keep our existing implementations running by supporting rollouts to new merchants and partnering with sales to identify new areas of engagement. • Be the first line of defense for any partner submitted issues, leveraging observability tools to triage and prioritize partner submitted tickets. • Partner with Engineering, Product, and Sales to identify enhancement opportunities in existing integrations, and own those enhancements through completion. • Continuously look for ways to improve how we work internally, and own the rollout and adoption of the improvements you design. • What You Might Take On • Beyond the day-to-day, there are open problems we'd want your help solving: • External partner communications: How do we quickly alert partners during an outage, announce breaking changes and schedule required upgrades, and drive adoption of new features? • External partner communications: • Partner ticketing: Establishing a real process for partners to submit issues, and championing adoption both internally and externally. • Partner ticketing: • Manual process audit: Finding what we do by hand that Engineering could automate, where manual work is producing errors, and where we could give people meaningful time back. • Manual process audit: • Solid understanding of REST APIs, webhooks, and common integration patterns; experience with e-commerce platforms (Shopify, BigCommerce, Magento) or POS systems is a strong plus. • Familiarity with software engineering principles and software architecture — enough to reason about how systems fit together and where a flow is likely breaking. • Familiarity with at least one programming language (e.g., GoLang, JavaScript, Python)—enough to understand code samples, answer implementation questions, and speak confidently with developers • Able to write SQL queries and use other troubleshooting tools (e.g. Elastic, Fullstory, Postman) to investigate issues, size impact, and make small manual changes. • Eagerness to leverage AI tools to assist with initial triage and investigation. • Able to translate complex technical concepts into partner-friendly language without losing depth or accuracy. • Strong collaboration skills—you enjoy working across business, product, and engineering teams to solve real-world problems. • Effective both independently and collaboratively, and proactive about seeking feedback. • Highly organized, detail-oriented, curious, and comfortable navigating ambiguity in dynamic partner engagements. • A genuine problem solver who identifies gaps and pain points in existing processes and improves them; able to synthesize a partner problem into a technical solution. • Excellent written and verbal communication skills, especially in structured documentation or integration guides.