firstwork - Solutions Consultant, EMEA
Requirements
• Four or more years in solutions consulting, sales engineering, or a forward-deployed or implementation role • Time at Rippling, Deel, Workday, Salesforce, ServiceNow, Bullhorn, UKG, Fountain, or somewhere with comparable enterprise complexity • Enough understanding of HR, workforce or compliance operations to push back on a customer's assumptions • Technical credibility on APIs, integrations, data models and security questionnaires • Clear writing. Vague scoping documents turn into implementation problems six months later • A habit of prototyping during the workshop instead of after it, and turning notes into structured requirements the same day • Fluency in how agents behave. Where they work, where they need a human to review, and what our system does when it isn't sure • If you would rather design the solution than demo it, come and talk to us.
Responsibilities
• Discovery with operations, compliance and IT stakeholders • Customer workshops on site, across Europe • Demonstrations built for the specific customer in the room • Solution design and technical qualification • Scoping, running and evaluating proofs of concept • Support through security and compliance review • Implementation planning, and the handover to delivery • Structured product feedback back into engineering
Benefits
• Our deals are won and lost in the technical room. By the time an enterprise customer is taking us seriously, the conversation has moved on to their document types, their screening vendors, their ATS, their audit requirements and the precise reason onboarding currently takes them eleven days. Someone has to sit in that room, understand how the operation really runs, and design something that survives procurement, security review and technical validation. • The product is configured to each customer's operational reality, so this is genuine solution design. What you produce goes to our forward-deployed engineers, and it has to be accurate enough for them to build against. You are the first Solutions Consultant in Europe, which means you set how we run discovery, demos, and implementation planning across the region.
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