civitech - Client Success Support Specialist (Seasonal, Hourly)

• Handle inbound and outbound calls from voters, addressing their inquiries, concerns, or requests. • Provide exceptional service by actively listening to voters, empathizing with their issues, and providing appropriate solutions or assistance. • Accurately document voter interactions, concerns, or requests in Civitech's support software for future reference, reporting, and analysis. • Handle voter complaints or escalations in a professional and diplomatic manner, aiming to deescalate tense conversations and find a suitable resolution. • Adhere to established call center procedures, guidelines, and scripts to maintain consistency in communication and ensure compliance with company policies and state laws. • Efficiently manage call handling time to meet performance targets, such as call duration, call volume, and service level agreements. • Demonstrate empathy, patience, and effective communication skills when dealing with voters, especially in challenging or stressful situations. • Potential to support on text chase programs (responding to inbound text messages) via a texting application, as needed.