Quantum Metric - Digital Customer Experience Lead

• Customer Success – Customer Success Business Consultant / • Full-time/ Remote / • Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. • As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. • We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. • At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. • 3–8+ years of experience in B2B SaaS Customer Success, Digital CX, Customer Marketing, or related role • Prior experience defining, building, and/or scaling digital and 1:many engagement motions • Demonstrated ability to design and launch lifecycle programs end-to-end Comfortable configuring digital adoption tools, CRM campaigns, and/or automation platforms • Strong analytical skills with the ability to connect program engagement to retention and expansion outcomes • Experience working cross-functionally with Product and Marketing • High ownership mindset and comfortable operating in a high-growth environment • Travel: Less than 10% • Compensation: $135,000 - 175,000 Base | Bonus Eligible • 💻 Recruitment Process • Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. • Recruiter Screen (30 minutes) • Hiring Manager Interview (60 minutes) • VP, Consulting Services Interview (60 minutes) • Chief Customer Officer Interview (45 minutes) • CEO Interview (30 minutes)