Partly - Principal/Staff Product Manager
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Requirements
• 💻 What you'll own • Live Supply & Depth. Real-time stock and pricing availability across the supplier base, and parts coverage depth across types, grades, and markets. Key metrics: instant-fulfillable rate, supplier coverage, catalogue freshness, availability rate by part type. • Basket Recommendations (PerfectPart). Partly's proprietary AI model for calculating and recommending optimal parts baskets. The model is continuously trained and must consistently outperform human judgment to enable full procurement automation. Key metrics: recommendation acceptance rate, automation rate, basket quality score vs. human baseline. • Conversion. Purchase conversion across supply availability, recommendation quality, and the UX of the manual selection flow. Key metrics: order conversion rate, time-to-order, drop-off by funnel stage. • Network Rules. Definition, administration, and evolution of the insurer, repairer, and supplier rule sets that govern every transaction on the platform. Key metrics: compliance rate, assessor approval rate, time-to-configure. • Procurement APIs, Front-Ends & Integrations. The transactional backbone of Partly Rails - covering offer, order, and invoice reconciliation - plus the supplier OMS and third-party integration layer. Key metrics: API uptime, order error rate, ops efficiency. • Invoice Source of Truth. Partly as the system of record for the digital parts invoice, enabling automated reconciliation and downstream returns management. Key metrics: automated reconciliation rate, exception rate, settlement cycle time. • Shipment & Fulfillment. End-to-end shipment visibility, supplier performance rating, and returns management post-procurement. Key metrics: on-time delivery rate, supplier rating score, return rate. • Non-negotiables • Practical, hands-on experience with multi-sided network and matching challenges - you have built or owned a product where supply-demand matching was a core problem, not a feature. • Practical experience on the supplier side of a network: onboarding, integrations, configurations, and the commercial dynamics that shape supplier behaviour. • Commercial and technical depth. You understand how the network creates value for each side, and you can engage credibly with engineers on architecture, API design, and data infrastructure. • Experience owning API-first products and third-party integrations at scale. • 5+ years owning complex B2B software products end-to-end, with clear accountability for outcomes - not just delivery. • You build rapid prototypes yourself - with AI-assisted tools, LLM-assisted development, or code - as a first instinct for testing ideas. • Strong analytical instinct: you define the metrics, build the view, read the data, and act on it - without waiting for a data team to hand it to you. • Excellent judgment in a complex multi-stakeholder environment - where different sides of the network have competing interests. • Strong signals we look for • Practical involvement in developing AI models for matching, ranking, or recommendation challenges. • Experience with order management, invoicing, or reconciliation systems. • Familiarity with rules engine design or configurable workflow systems. • Experience in B2B SaaS, API products, marketplaces, or multi-sided platform businesses. • Comfort thinking in feedback loops, evals, and system-level instrumentation - not just user stories. • Founder background, or early employee at a startup that scaled materially. • You've killed or radically changed something you personally believed in, and can explain why. • Domain knowledge in automotive aftermarket, collision repair, or insurance claims. • Experience scaling products across multiple geographies or customer segments. • Experience building or operating products with meaningful agentic or automation components. • 🧭 How you'll think and operate • "I built a test version of the recommendation flow this afternoon. Three repairers have already tried it. Here's what I learned." • "The anomaly in the run log is more important than the feature request in the backlog right now." • "Here's what the data shows. Here's what I think it means. Here's what I'm doing about it. Here's when I'll be wrong." • "I own the network's performance. If it's broken, that's on me. Let me tell you exactly how it broke and what I'm doing about it." • Speed, ownership, and judgment are the baseline. What differentiates the best candidates is the ability to operate fluidly across both human systems - repairers, suppliers, insurers - and technical ones, and to shrink the distance between intent and outcome.
Responsibilities
• Own your product, end-to-end • Define and evolve the product vision, strategy, and roadmap aligned with company direction. • Continuously assess and improve Product–Market Fit across relevant markets and segments, including the multi-sided platform dynamics of the Partly network. • Own key product metrics across the network's performance and use them to steer all decisions. • Lead go-to-market alignment for your product, including packaging, positioning, and rollout sequencing. • Act as the single accountable owner - for successes, failures, and everything in between. • Stay close to customers • Maintain direct, regular contact with customers - calls, site visits, usage sessions. This is a core weekly activity, not an occasional input. • Talk to suppliers and repairers separately; understand where their needs align and where they conflict. • Combine qualitative customer insight with quantitative usage and metric data. Read both and reconcile them. • Translate what you learn directly into prioritisation and PMF assessment - and share it with the teams that need it. • Build and ship, not just specify • Prototype new product iterations yourself using AI-assisted development and LLM-assisted tooling - fast, disposable, real. We call this vibe coding; it is our default mode for product discovery. • Treat the prototype as the hypothesis. Test with real customers before writing the spec. • Run structured A/B tests and experiments where appropriate; use results to drive prioritisation. • Work hands-on with data: define metrics, build dashboards, query logs, read the signals directly. • Lead in the human loop • Partner closely with engineering leads to balance discovery, delivery, and technical sustainability. • Align GTM, marketing, operations, and support around product direction and trade-offs. • Communicate priorities and reasoning clearly - especially when the answer is no. • Represent the customer's reality in every internal decision, not as a summary but as evidence. • Lead in the agent loop • Design and instrument feedback loops that let you learn from system behaviour alongside user behaviour. • Define what "working" means for agentic or AI-driven features - in terms of evals, edge case handling, and observable outcomes. • Think in systems: how does a decision here affect behaviour across the whole network? • Raise the bar • Contribute beyond your product boundary: cross-product coherence, shared principles, and the overall product craft at Partly. • Help define what excellent product ownership looks like here as the team grows.
Benefits
• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.) • Healthy, Catered Lunches • Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need! • Healthy Body, Healthy Mind • Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back). • Family Comes First • Getting Here Is On Us - If you commute to a Partly office or co-working space, choose from a paid 24/7 car park or commute allowance. One less thing to think about! • Getting Here Is On Us • Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away. • Workspaces That Inspire • Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we default there every day. This lets us move faster, make better decisions and build strong relationships. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done. • Office-First with Flexibility • We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team. • We Celebrate Together • Take time when you need it. We don't ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge. • Take time when you need it.
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