Cloudbeds - Regional Director of Customer Success

• Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality. • 8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles. • Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure. • Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards. • Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams. • What Sets You Up for Success: • Bachelor’s degree or equivalent experience in hospitality, business, or technology. • Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each. • Track record of career progression and developing high-performing teams. • Excellent leadership and crisis management skills. confident handling escalations and cross-functional alignment. • Proven success working within international companies and adapting to both Thai and global business environments. • High professional fluency in both Thai and English (spoken and written). • Sr Leadership Experience (managing managers) • Advanced degree in Hospitality or Business • What to Expect - Your Journey with Us • Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • Learn more online at cloudbeds.com • Company Awards to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice(2024) • Deloitte Technology Fast 500 (2024)