Addepar - Regional Head of Services (APAC)
Requirements
• 10+ years of experience in professional services within a high-growth, data-intensive SaaS or fintech environment. • Proven track record in regional leadership, specifically managing distributed teams across the APAC region. • Deep expertise in complex implementation methodologies, partner services models, and technical client support. • Strong analytical skills with a focus on metrics-driven performance and operational excellence. • Ability to navigate and solve for recurring escalations while balancing long-term strategic initiatives. • Experience in collaborating with global headquarters while maintaining autonomy and local accountability. • Our Values • Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes. • Act Like an Owner - • Build Together - Collaborate to unlock the best solutions. Deliver lasting value. • Build Together - • Champion Our Clients - Exceed client expectations. Our clients’ success is our success. • Champion Our Clients - • Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. • Drive Innovation - • Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. • Embrace Learning -
Responsibilities
• Regional Leadership & Strategy: Serve as the primary leader for the APAC services organization, ensuring alignment with the global GTM strategy defined by the VP, Head of Services. • Regional Leadership & Strategy: • Service Delivery Excellence: Oversee the successful delivery of implementation, partner solutions and technical client support for the APAC client base. • Service Delivery Excellence: • Operational Execution: Implement and manage local operational models to address and resolve recurring client escalations, improving client outcomes and reducing time-to-value. • Operational Execution: • Team Development: Build and mentor a regional team capable of handling complex, data-intensive implementations and ongoing support requirements. • Team Development: • Cross-Functional Collaboration: Partner closely with Sales, Engineering, and Global Services teams to ensure that local client needs (e.g., feed enhancements, platform adoption) are integrated into the global roadmap. • Cross-Functional Collaboration: • Performance Metrics: Establish and track clear KPIs for the APAC region to maintain service predictability, efficiency, and high customer satisfaction scores. • Performance Metrics:
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