Commvault - Regional Customer Officer, APAC

• Serve as a key member of the APAC Senior Leadership Team, shaping regional strategy and driving business growth through customer excellence. • Build trusted executive relationships with strategic customers and ensure their voice informs regional execution and global strategy. • Lead APAC Sales Engineering and Professional Services while partnering closely with Customer Success to deliver a seamless customer lifecycle. • Develop and execute regional customer strategies that improve customer satisfaction, adoption, retention, expansion, and advocacy. • Align customer-facing functions with Sales, Marketing, Product Management, Operations, and other cross-functional teams to deliver a differentiated customer experience. • Leverage market insights, customer feedback, and operational metrics to drive strategic decisions and continuous improvement. • Define and monitor KPIs that measure customer health, operational excellence, and business growth. • Champion the adoption of AI, automation, and intelligent workflows to accelerate time-to-value, personalize customer engagement, improve service delivery, and enable data-driven decision-making. • Foster a culture of accountability, innovation, collaboration, and continuous improvement across the regional organization. • Proven executive leadership experience in Customer Experience, Customer Success, Sales Engineering, Professional Services, or a related customer-facing function. • Demonstrated success leading high-performing, cross-functional teams in a complex, matrixed environment. • Strong understanding of enterprise software sales and customer lifecycle management. • Exceptional executive communication, relationship-building, and influencing skills. • Strategic mindset with the ability to translate data and customer insights into measurable business outcomes. • Demonstrated ability to leverage AI, automation, and analytics to improve productivity, enhance decision-making, and scale customer and business outcomes. • Global perspective with experience leading across diverse cultures and markets. • Bachelor's degree in Business, Computer Science, Marketing, or a related discipline; MBA preferred. • Leadership Competencies • Customer-first leadership • Strategic and enterprise thinking • Executive influence and collaboration • Talent development and coaching • AI-enabled innovation and continuous improvement • Results orientation and accountability • Integrity and growth mindset • Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. • Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected]. • Commvault's Privacy Policy