scholarsoffinance - Operations Analyst

• Process Documentation and Automation • Take processes that are written, partially written, or explained only verbally and turn them into clear, complete, repeatable process documents. • Watch a recorded walkthrough (e.g., a Loom of a teammate completing a task) and produce a thorough process document that captures each step, branching logic, and contingencies. • Run established processes like clockwork—accurately, on time, and exactly as instructed—while refining and tightening the steps as you go. • Map the underlying logic of each process so it is ready to be ported into an automated agent; serve as the "human-first" stage of automation. • Partner with AI Enablement to identify which processes are ready to automate, then take on new processes as existing ones are handed off to agents. • Operational Execution and Reporting • Own recurring operational tasks across the Programs team—pulling student lists, processing stipends, tracking who is completing Industry Introductions asynchronously, and similar reporting. • Respond reliably to the day-to-day data and reporting requests that surface in meetings and on Slack, with speed and accuracy. • Own the operational side of internal and external surveys—compiling results into clear, readable, well-structured formats the team can use. • Student data management (clean, filter, and analyze data). • Maintain ongoing retention reporting and other recurring program reporting. • Apply a human lens to data—surfacing the "so what" where it matters—rather than producing numbers alone. • Quality Assurance of Student-Facing Materials • Own the upkeep of student-facing materials year-round—ensuring they are current, accurate, and consistently high quality. This includes formatting decks, videos, lesson plans etc. • Lead the update of student-facing materials for each program year, coordinating the detailed work so Chapter Success Managers are not pulled off coaching. • Serve as the quality-assurance backstop on program materials, catching errors and inconsistencies before they reach students. • Student & Stakeholder Communications • Draft and send student communications, managing distribution through the appropriate program inboxes. • Coordinate outreach and notifications so project owners and Chapter Success Managers are freed from the operational steps of getting comms out the door. • Track responses and follow-ups to ensure nothing falls through the cracks. • Cross-Team Operational Support • Support recurring operational workflows across teams, including retention and offboarding processes.Pinch-hit on time-sensitive operational needs, including support for documenting and running development (fundraising) processes. • Continuously scan for operational work that is not the best use of a Chapter Success Manager's or project owner's time, and take ownership of it. • Draft internal and external communications that clearly convey student impact, outcomes, and program value to key stakeholders. • Automation support - organizing materials for projects into cohesive content. • ## Transformation You'll Drive • Free Student Impact Team, project owners, and leaders to focus on coaching, strategy, and relationships by absorbing recurring operational work. • Turn undocumented, repetitive work into clean, reliable processes—then into automation-ready logic. • Raise and sustain the quality of student-facing materials across the full program year. • Increase the speed, clarity, and accountability of how the Programs team operates day-to-day.