Samsara - Business Operations Manager, Technical Support Ops - Remote
Requirements
• also has:</strong></p> • <li>Ph.D. in Computer Science or quantitative discipline (e.g., Applied Math, Physics, Statistics)</li> • with containerization technologies (e.g., Docker, Kubernetes), continuous integration/continuous deployment (CI/CD) pipelines, and infrastructure-as-code (IaC) frameworks</li> • <li>Familiar with deploying and managing ML applications in cloud environments, as well as leveraging cloud-based services for data storage, processing, and inference</li> • building end-to-end ML applications from scratch</li> • <p><strong>Samsara’s • Philosophy: </strong>Samsara’s • program is designed to deliver Total Direct • (based on role, level, and geography) that is at or above market. We do this through our base • + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.</p> • <p>We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market.</p> • <p><strong>The range of annual base • for full-time employees for this • is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, • .</strong></p> • <p>$157,675—$265,000 USD</p>
Responsibilities
• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes. • Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership. • Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization. • Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives. • Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem. • Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation. • Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed • Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Champion, role model, and embed Samsara’s cultural principles
Benefits
• We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market. • The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. • $243,100—$286,000 USD • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. • Accommodations • Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process. • Flexible Working • Flexible Working • At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. • Fraudulent Employment Offers • Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here. • Samsara's Mission • Improve the safety, efficiency, and sustainability of the operations that power the global economy. • Job Application for: • Senior Machine Learning Engineer
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