ro - Director, Care Delivery Learning & Development
Requirements
• 10+ years of progressive experience in Learning & Development, training, or enablement, including experience leading learning programs and teams at scale; experience in healthcare, clinical operations, or another complex, regulated environment preferred. • Proven ability to develop and execute a learning strategy that supports multiple functions, audiences, and business priorities. • Experience building or scaling a centralized learning function, including establishing operating models, intake and prioritization processes, content governance, and cross-functional ways of working. • Strong understanding of adult learning, instructional design, learning needs analysis, assessment, and performance consulting, with the judgment to distinguish training needs from process, tooling, knowledge management, or other operational gaps. • Demonstrated ability to measure learning effectiveness and connect learning outcomes to observable behaviors, quality measures, and operational performance. • Experience evaluating, implementing, and optimizing learning technologies, including learning management systems, content development tools, knowledge management platforms, and learning analytics. • Proven people leadership experience, including building teams, developing talent, setting clear expectations, and driving accountability. • Strong cross-functional leadership and stakeholder management skills, with the ability to influence senior leaders and partner effectively with clinical, operational, technical, and quality teams. • Ability to balance long-term strategic thinking with hands-on operational execution, navigate ambiguity, and make sound prioritization decisions in a fast-paced environment. • ## We’ve Got You Covered: • Full medical, dental, and vision insurance + OneMedical membership • Healthcare and Dependent Care FSA • 401(k) with company match • Wellbeing + Learning & Growth reimbursements • Paid parental leave + Fertility benefits • Student loan refinancing • Virtual resources for mindfulness, counseling, and fitness • The target base salary for this position ranges from $161,100-$202,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. • Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
Responsibilities
• Set the learning strategy • Own the end-to-end learning strategy for hundreds of clinical and non-clinical patient-facing team members, spanning onboarding, new programs and launches, ongoing learning, and performance-based retraining. • Establish priorities and learning approaches that support business objectives, operational readiness, and high-quality patient care. • Build scalable learning systems and processes • Establish how learning needs are identified, evaluated, prioritized, and addressed. Create efficient processes for intake, content development, cross-team reuse, maintenance, and governance. • Determine when formal training is needed versus more targeted interventions, and select the tools and technologies required to deliver learning effectively at scale. • Measure learning effectiveness and drive performance improvement • Establish how we assess knowledge acquisition, skill proficiency, and on-the-job application. Partner with Quality, Operations, and frontline leaders to use performance data and frontline feedback to identify capability gaps, diagnose root causes, and implement targeted learning interventions. • Build feedback loops that continuously improve learning programs and frontline performance. • Build and lead a Learning Center of Excellence • Build and develop a high-performing team spanning training and knowledge management. Establish clear roles, accountability, and ways of working across the Learning CoE, frontline teams, and subject matter experts • Partner with Product, Quality, and Data partners to use Learning as a way to achieve quality, safety, and patient experience goals • Create a consistent, scalable approach to delivering accurate, relevant, and effective learning and knowledge resources across Care Delivery • Ensure the team stays at the forefront of adult learning technology and best practices and continuously evolves how learning is designed, delivered, and measured.
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