Temus - Product Manager

Singapore3w ago

Requirements

• Essential • 5+ years in product management, service design, or a similar role • Practical experience with service design methods such as journey mapping, service blueprints, and stakeholder mapping • A track record of understanding complex, existing client workflows and improving them rather than starting from a blank slate • Strong research and facilitation skills: you ask good questions, listen closely, and spot what people don't say • Ability to turn ambiguity into structure, with clear written and verbal communication • Comfort working directly with clients and balancing their needs against technical and commercial constraints • Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity. • We see the diversity of our team as a strategic advantage, and we work actively to maintain it. • By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/

Responsibilities

• Dive deep into clients' existing workflows through interviews, shadowing, workshops, and process reviews, and document how work really happens, including workarounds and handoffs • Map end-to-end service journeys and blueprints, covering customer touchpoints, frontstage and backstage activity, and supporting systems and teams • Identify pain points, bottlenecks, and opportunities, then turn them into a prioritized roadmap with clear outcomes • Write clear requirements, user stories, and success metrics that align designers, engineers, and client stakeholders • Run discovery and delivery together with design and engineering, from early research through launch and iteration • Present findings and recommendations to client stakeholders at all levels, and manage expectations and trade-offs • Measure adoption and impact, and use the results to refine the product and the service around it