DistantJob - Level 1/2 Support Technician

• 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously. • Native English speaker — this is a deal breaker. You'll be on the phone with clients daily and need to communicate clearly and professionally at all times. • Available to work Monday–Friday, 8 am–5 pm US Pacific Time. • Proven experience communicating with customers across multiple platforms (phone, email, ticketing systems). • Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue). • Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data. • Working knowledge of Office 365, Adobe, and common Windows apps. • Endpoint security and antivirus experience (BitDefender preferred). • Familiarity with email management platforms like OpenText (AppRiver). • Hardware troubleshooting at the subassembly level (hard drives, power supplies, GPUs, etc.). • Windows Server: Active Directory, DNS, file/folder security, certificates, and print servers. • Virus removal, spam mitigation, and LAN troubleshooting.