Coconut Software - Lead Product Manager (Contract)

• Regularly meet with customers to better understand their needs in general, their Coconut specific friction points and wants. • Validate requirements and the resulting product with customers and customer success teams to ensure we’re delivering value • Act as customer advocate - be the voice of the customer, articulating their needs • Manage customer feature requests • Product Research • Product Research • Work with Product Marketing and Product Designers to determine what problems are aligned with the company objectives to solve • Be a market expert - understand the reasons customers purchase products, the competition, and how customers think of and buy our product • Aid in developing product positioning • Finance • Understand the cost of development and product overhead and the impact this should have on pricing • Help set pricing to meet revenue and profitability goals • 8+ years of product management experience (Bonus points if it’s in SaaS or Banking) • An exceptional ability to work collaboratively with stakeholders across Engineering and market-facing departments, showing a high degree of skill in conflict management, change management, and leading by influence • A technical background (APIs, Integrations, etc) especially in SaaS companies that are scaling their product and features • Demonstrated ability to work with technical teams on AI-enabled products, including a practical understanding of LLMs, structured data, model limitations, evaluation, privacy, security, and usage economics. Candidates do not need to be data scientists or ML engineers, but must be able to ask strong technical questions and make sound product trade-offs • Excellent written and verbal communication skills. You’re ready to speak in front of execs or the entire company • A growth mindset. You’ve got a track record of pursuing professional growth through teaching or mentorship • Demonstrated knowledge of design principles for mobile and web • Success in defining and launching products that meet and exceed business objectives • Proven experience managing multiple products in parallel as part of a portfolio strategy • Proven ability to think strategically and execute tactically. You think beyond products and releases, and are able to elevate the organization to think about value streams and strategic levers • A keen business sense and are able to leverage data to develop and prioritize strategic objectives • Ability to travel - expect to travel to customers or our head office from time to time (possibly up to once a quarter) • This posting is for a vacant contract position. The expected hiring range for this role is $130,000 - $170,000. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. Final hiring decisions are always made by humans. If you would like more information about how your data is processed, please talk to your Talent Partner. We believe in using AI thoughtfully and transparently, so we ask candidates to take the same approach and disclose the use of AI at any stage in their application or interview process. • Our Investment in You: • Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly. • Ability to do your job in a supported, but flexible environment • Supported professional development, learning, & career opportunities - be supported in your growth journey! • Regular 1:1 coaching with your leader and regular connection to a passionate executive team • Work in a team big enough for growth but lean enough to make a real impact • A full range of benefits to keep you happy & healthy; • Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate! • Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1! • Virtual mental health and EAP platform • WealthSimple GRSP & Matching • Annual Wellness Benefit ($1000 per year) • Opportunity to work remote - anywhere in Canada! • Employee Options - everyone shares in our success! • Internet Subsidy on each paycheck • Tiki Bucks Incentive Program - everyone is entitled to earn bonuses! • A People First Company - 4.2 rating on Glassdoor • "Most Admired Corporate Cultures" (2024) and ranked #22 in "Best Workplaces in Canada" (2025) in company size category