deliveroo - Planning & Operations Associate
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Requirements
• 1–3 years’ experience in marketing operations, campaign execution, project coordination, or a similar role • Strong organisational and project management skills • Experience working with cross-functional teams (e.g. marketing, product, or operations) • Proactive and self starter • Familiarity with tools such as Asana, Airtable, or similar workflow management platforms • Comfortable working with data and reporting to support operational decisions • Interest in promotions, CRM, or marketing operations is a plus • Strong written and verbal communication skills
Responsibilities
• Support the management of the global promotions calendar, ensuring campaigns are accurately planned, tracked, and communicated • Coordinate with local and central teams to gather campaign inputs, timelines, and requirements • Help maintain a clear and up-to-date view of all campaign milestones, dependencies, and deliverables • Identify potential overlaps, gaps, or risks in the calendar and flag them proactively • Support the end-to-end execution of promotional campaigns, ensuring all setup steps are completed accurately and on time • Follow established workflows, checklists, and processes to maintain high execution quality. Assist in campaign QA and validation to minimise errors pre-launch • Support the tracking and documentation of campaign-related incidents, ensuring issues are logged clearly and consistently • Investigate incidents to identify root causes, working with cross-functional teams (Product, Tech, Data) to resolve them quickly • Support post-mortems by analysing trends and recurring issues, helping to reduce future errors • Contribute to improving processes and safeguards to increase campaign reliability • Maintain and improve operational documentation, including playbooks, templates, and workflows • Support the adoption of tools (e.g. Asana) for campaign tracking and coordination
Benefits
• At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
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