• Serve as a technical resource for customers, supporting effective adoption and use of the Dragos Platform within ICS/OT environments.
• Lead standard and moderately complex platform deployments both onsite and remotely, partnering with customers to validate network architecture, plan sensor placement, and execute deployments.
• Troubleshoot platform, networking, and integration issues.
• Perform upgrades, patching, and configuration changes while escalating highly complex issues as needed.
• Collaborate closely with Intelligence, Services, Engineering, and Customer Experience teams on investigations and technical initiatives.
• Contribute to continuous improvement by refining deployment methodologies, operational best practices, and maintaining clear, accurate technical documentation for customers and internal teams.