MariaDB plc - Customer Success Manager
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Requirements
• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment • Direct experience with SaaS products, solutions or ecosystems • Adept at driving results and outcomes while solving complex business problems • English language fluency • Experience in a solution-sales/cloud technology environment • Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst... • Excellent presentation, organizational and communication skills (both written and verbal) • Knowledge and understanding of databases • Track record working effectively with internal, partner and customer teams • Meets/exceeds MariaDB’s functional/technical depth for this role • Proficiency in a German or Italian languages • Location • Bulgaria (Hybrid, Sofia office, or Bulgaria Remote)
Responsibilities
• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization • Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions • Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption • Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention • Coordinate and engage different internal technical teams to solve customer issues • Report on customers’ wants and needs to Product Management team in order to improve the product • Work cross-functionally with strategic and technical colleagues to accomplish customer goals • Qualify opportunities through follow-ups (within company SLAs and best practices playbook)
Benefits
• Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.
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