Loop - Engineering Manager, DevOps

• AWS (AKS, Redis, Aurora, DynamoDB, S3), Terraform, Kubernetes, Docker, GitLab, Airflow, Temporal, PHP/Laravel, Linux, Datadog, Snowflake, dbt • Partner hand-in-hand with Product Engineering Teams, our Data Team (Airflow, Snowflake, dbt), and other stakeholders to align roadmaps and unlock velocity. • Contribute hands-on by writing Terraform modules, optimizing Helm charts on Kubernetes, reviewing merge requests in GitLab, helping support the team with reactive work across our Linux infrastructure, and joining high-severity incident calls when needed. • 2+ years of DevOps leadership managing DevOps or Site Reliability Engineering (SRE) teams. • 7+ years in hands-on platform or infrastructure roles. • You have a strong self-service track record, having delivered internal platforms or portals that empowered hundreds of engineers to ship autonomously. • You bring large-scale AWS expertise, demonstrated by designing and operating multi-region, high-throughput systems that support over $100 million in annual Gross Merchandise Value (GMV). • An expert in advanced CI/CD pipelines and Infrastructure as Code (IaC), proficient with tools like GitLab CI (or similar), Terraform, and Kubernetes, and comfortable introducing progressive delivery, policy-as-code, and secrets management at scale. • Deep understanding of metrics, tracing, logging, and alerting, reflecting an observability mindset, with experience using Datadog or comparable stacks. • Familiar with cloud security best practices, least-privilege access, and regulated-data environments such as PCI, SOC 2, and GDPR, demonstrating security and compliance awareness. • You exhibit empathetic leadership, with demonstrated success fostering psychological safety, inclusion, and continuous feedback while driving accountability and high performance. • $150,000 - $190,000 a year • We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. • The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future. • The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. • This position is also eligible for an annual performance bonus expected to be 10% of your base salary. • Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity. • Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails. • We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last. • Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived. • Learn more about us here: https://loopreturns.com/careers. • You can review our privacy notice here. • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.