Nutrafol - Operations Manager

• Support Operations Leadership in 360 day-to-day operations and project management • Responsible for oversight + implementation of operations related initiatives (both internal and cross functional) • Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team • Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence • Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis • Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines • Oversees and reports weekly, monthly, quarterly, and annual metrics. • Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers • Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels • Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives • Daily oversight of department systems including (but not limited to) Magento, Skubana, and Salesforce • Oversee the fulfillment process, including inventory management + order processing • Analyze operational data and performance metrics to identify trends, track key performance indicators, and make data driven decisions to drive continuous improvement • Collaborate with the rest of the Operations team and appropriate stakeholders to implement new processes/procedures and monitor operational activities