Handshake - Senior Software Engineer, Operator Tooling
Responsibilities
• Embed with operators to understand processes, pain points, and success metrics; translate them into clear technical requirements and deliverables. • Architect and build internal tools, automations, and workflows that improve operational throughput, accuracy, and visibility. • Lead projects end-to-end: discovery, scoping, technical design, implementation, rollout, and iteration. • Balance speed and quality by making thoughtful tradeoffs, ensuring maintainability, and building with operational reliability in mind. • Collaborate closely with cross-functional partners (operators, engineering, product) to drive adoption and measurable impact. • Mentor other engineers and help establish strong engineering practices for an internal-tools environment. • Desired Capabilities • 5+ years of software engineering experience, with comfort owning systems end-to-end (from requirements through production support). • Strong communication skills and stakeholder management; able to partner deeply with non-engineering teams and operate with high empathy/EQ. • Experience building internal tools, workflow systems, or automation for operations-heavy teams (or analogous customer-embedded roles like FDE / solutions engineering). • Strong engineering judgment: can design scalable systems, pick the right level of abstraction, and avoid over-building. • Track record of delivering iterative, high-leverage improvements in ambiguous environments. • Extra Credit • Experience with workflow/backlog systems, intake processes, and operational analytics (instrumentation, dashboards, QA). • Comfort operating in a “player-coach” environment (mix of hands-on building plus lightweight coordination/mentorship as the team grows). • Background building tooling for knowledge-work operations (e.g., case management, review/approval flows, data quality tooling).
Benefits
• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel • Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions • Build a massive, fast-growing business with billions in revenue • As a Senior Software Engineer on Operating Tooling, you’ll build internal products and automation that help Handshake’s operators run the business at high quality and speed. This team functions like an embedded/consulting engineering group: you’ll partner directly with operators, learn their workflows deeply, and deliver pragmatic solutions that remove friction, improve quality, and enable new operational capabilities. • Operating Tooling • This role is highly collaborative and communication-heavy. Success requires strong technical fundamentals plus high EQ—someone who can translate ambiguous operational needs into reliable systems, and iteratively ship improvements that stick. • Handshake delivers benefits that help you feel supported—and thrive at work and in life.The below benefits are for full-time US employees. • 🎯 Ownership: Equity in a fast-growing company💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching🍼 Family Support: Paid parental leave, fertility benefits, parental coaching💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend📚 Growth: Learning stipend, ongoing development💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days🤝 Connection: Team outings & referral bonuses • Ownership: • Financial Wellness: • Family Support: • Wellbeing: • Growth: • Remote & Office: • Time Off: • Connection: • Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
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