Binance - Accelerator Program - TechOps Engineer (Observability & AI Ops)
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Requirements
• CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL. • Good documentation – write actionable runbooks. • Empathy & product thinking – improve user experience from support data. • Basic understanding of agents and skills. • K8s, CI/CD, Terraform. • Built a simple LLM agent or defined skills (LangChain, function calling).
Responsibilities
• Observability & Automation – Set up dashboards/alerts; script repetitive ticket steps. • RCA & Support Insights – Participate in RCAs; log user pain points weekly; propose product fixes. • Agent & Skill Prototyping – Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.). • ITSM / Tools (optional) – Optimize a small workflow in incident management tooling.
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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