Submittable - Technical Support Specialist
Requirements
• 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred • Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. • Incredible Communication: • A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for "the why" behind a technical issue. • A Natural Problem-Solver: • Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. • Tech Savvy: • Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. • Ability to Work Well Under Pressure: • Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. • Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. • Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. • Extra Credit: • Location: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. • Location: • Salary Details: The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.
Benefits
• We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. • we cannot accommodate scholastic or employment visas at this time • Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. • Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor extend offers without an interview. All legitimate communications come from official submittable.com email addresses. If you receive suspicious outreach, please report it to [email protected]. (Please do not submit applications, resumes, cover letters, or other candidacy materials to this email address. Emails of this nature will not be reviewed or considered.) • Fraudulent Recruitment Advisory • NEVER • (Please do not submit applications, resumes, cover letters, or other candidacy materials to this email address. Emails of this nature will not be reviewed or considered.) • At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! • Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: • Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts • 401(k) plan with employer match starting day one • Equity stock options to share in our success • Flexible hours, remote work options, and generous vacation and sick leave • Paid parental leave for mothers, fathers, and adoptive parents • Professional development stipends to support your career growth • Opportunities to participate in community outreach and volunteer programs • Monthly company-sponsored happy hours and gatherings to connect and unwind • Our Commitment to Inclusion & Belonging
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