Scale AI - Frontier Agent Engineering Manager, Enterprise

• 5+ years of software engineering experience with 3+ yrs of  Management experience with strong fundamentals in data structures, algorithms, and system design • 5+ years of software engineering experience with 3+ yrs of • Production Python expertise with experience in modern ML/AI frameworks (e.g., LangChain, LlamaIndex, HuggingFace, OpenAI API) • Production Python expertise • Experience with cloud platforms (AWS, GCP, or Azure) and modern data infrastructure • Strong problem-solving skills with the ability to navigate ambiguous requirements and rapidly iterate toward solutions • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences • Agent Development Wiz • Deep understanding of LLMs including prompting techniques, embeddings, and RAG architectures • Experience building and deploying AI agents or autonomous systems in production • Knowledge of vector databases and semantic search systems • Contributions to open-source AI/ML projects • Infrastructure Guru • Experience with containerization (Docker, Kubernetes) and CI/CD pipelines • Experience using Terraform, Bicep, or other Infrastructure as Code (IaC) tools • Previous work in a devops, platform, or infra role • Familiarity with enterprise security, compliance, and governance requirements (SOC 2, GDPR, HIPAA) • Customer Product Whisperer • Proven ability to work with customers in a technical consulting, solutions engineering, or product engineering role • Domain expertise in verticals like finance, healthcare, government, or manufacturing • Experience with technical enablement or teaching programs • Sample Projects • Sample Projects • The following are some examples of the types of projects we’ve worked on with customers. All of these projects leverage customer data, integrate directly into customers’ existing systems, and are deployed on their infrastructure. • Deep Research for Due Diligence • For a global professional services firm, we developed a sophisticated deep research agent to assist in due diligence. This agent employs a multi-agent architecture for robust fact-checking, integrates several internal MCP tools, and processes complex, unstructured data sources. This solution reliably saves employees hundreds of hours weekly. • Churn Prediction • Churn Prediction • Working with a TelCo organization, we built a model utilizing customer data to predict churn likelihood. The system then curates personalized offers based on this prediction. This model was integrated into a "next best action" copilot, enabling call center agents to proactively surface relevant offers to customers, leading to a significant reduction in churn. • Data Extraction Voice Agent • We partnered with a healthcare organization to create a lifelike voice agent and avatar designed to gather unstructured health information from patients. Engineered for low latency, the agent adeptly manages conversational flow, adheres to safety guardrails, and efficiently handles data extraction. This automation saves the organization's nurses hundreds of hours each week. • PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. • PLEASE NOTE: • At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. • We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. • We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information. • We comply with the United States Department of Labor's Pay Transparency provision. • PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information. • PLEASE NOTE: