colibrigroup - Sales Associate, CPS
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Requirements
• Strong phone presence and excellent verbal communication skills. • Ability to listen actively and identify customer needs. • Experience with consultative selling techniques. • Strong organizational skills and attention to detail. • Ability to work independently while contributing to team goals. • Passion for helping others succeed. • Adaptability and willingness to learn new products and processes. • Extend and live the organization’s values. • Commitment to education and lifelong learning. • Experience in professional education preferred; higher education experience, K-12 experience, and other product experience considered. • Experience with LMSs, CRMs, project management software, call center phone systems, and organizational tools. • Education & Training • High School diploma required, bachelor’s degree preferred. • Minimum 2+ years in a phone sales role. • Relevant industry training preferred but not required.
Responsibilities
• Inbound Sales Activities: • Respond promptly to incoming sales inquiries via phone and email. • Qualify prospects by understanding their licensing needs and career goals. • Provide detailed information about construction education programs and requirements. • Guide customers through the course selection and enrollment process. • Process orders and maintain accurate records in the CRM system. • Outbound Sales Activities: • Conduct proactive outreach to potential customers and leads. • Follow up with prospects at key decision points in their buying journey. • Develop and maintain a pipeline of qualified opportunities. • Execute targeted outreach campaigns to specific customer segments. • Reconnect with past customers for continuing education opportunities. • Product Knowledge & Consulting: • Maintain expert knowledge of construction education products and licensing requirements. • Stay current on state-specific contractor licensing regulations. • Provide consultative guidance on education pathways and career development. • Recommend appropriate course packages based on customer needs. • Answer detailed questions about course content, format, and completion requirements. • Customer Relationship Management: • Build and maintain strong relationships with prospective and current students. • Document all customer interactions and maintain accurate records in CRM. • Identify and communicate customer feedback to improve products and processes. • Resolve customer concerns and escalate issues appropriately. • Follow up with customers to ensure satisfaction with their educational experience. • Sales Performance: • Meet or exceed monthly sales targets and KPIs. • Track and report on sales activities and results. • Identify trends and opportunities to improve sales effectiveness. • Participate in regular sales meetings and training sessions. • Collaborate with team members to share best practices and achieve team goals. • Administrative & Support: • Maintain accurate student records and enrollment documentation. • Process payments and handle basic billing inquiries. • Coordinate with other departments to ensure smooth customer experience. • Complete required sales reports and documentation. • Assist with special projects and initiatives as needed. • Team and Cultural Fit: • Demonstrates our core values: Love, Joy, Boldness, Teamwork, and Curiosity. • Results-driven and comfortable making informed decisions to support the customer experience. • A thoughtful collaborator that fosters positive relationships and contributes to a healthy team dynamic. • Detailed and organized and operates with an appropriate sense of urgency.
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