radai - Customer Success Associate

• Bachelor's degree or above. • 3+ years of experience in implementation, support, operations, or a related role; healthcare or SaaS experience is a plus. • Strong data analytics skills, with the ability to translate data into actionable insights. Storytelling is key • Tech savvy and tool fluent, with hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot. • Strong track record of using AI tools, such as Claude or Chat GPT, to scale your own productivity and work more efficiently. • Strong project management, organizational, and communication skills to juggle competing priorities and deliver outcomes on a timeline. • Eagerness to continuously learn, adapt, and improve in a fast-paced, ever-changing environment with a desire to advance into Customer Success, Technical Support, Sales, or Implementation. • Gritty, adaptable, and curious, with a high degree of ownership. • Experience in a high-growth startup environment. • Experience in a healthcare environment, radiology big plus • Demonstrated record of identifying expansion and cross-sell opportunities. • Knowledge of the healthcare industry and AI technology. • Prior professional consulting or healthcare software implementation experience. • To learn more about what it's like to work at Rad AI, visit https://www.radai.com/life-at-rad-ai and be sure to follow us on LinkedIn https://www.linkedin.com/company/radai/?utm_campaign=Recruiting_2026&utm_content=recruiting-job-posting-website&utm_source=recru%5B%E2%80%A6%5Db-posting-website to stay up to date! • Location Details: • For roles listed as San Francisco - Onsite: • This role will be based in our San Francisco office and we expect employees to work onsite four days per week. The remaining time may be worked remotely or onsite, depending on team and business needs. • For roles listed as United States - Remote: • This role is open to candidates located anywhere in the United States. • For roles listed as San Francisco - Onsite + United States - Remote: • We will prioritize candidates who can work onsite four days per week in San Francisco, while also considering remote candidates located anywhere in the United States. • For US-Based Full-Time Roles, Rad AI offers a variety of benefits, including: • Comprehensive Medical, Dental, Vision & Life insurance • HSA (with employer match), FSA, & DCFSA • 11 Paid Company Holidays • Flexible PTO policy • Annual company-wide offsite • Periodic team offsites • Annual equipment stipend • For roles based outside the US, your recruiter can share more details